Delivery Time:

Most items are normally delivered within 10 - 14 Business days, but many times it is sooner.

Billing:

To protect from fraud, orders will be charged in advance, generally 24-72 hours from the time the order is placed.

Shipping & Handling:

Fill in the address on the check-out page to calculate shipping. Billing information will not be requested until you see a final total including shipping

Items typically weighing 130 lbs or more will ship via Motor Freight. Multiple smaller items may also ship via motor freight if that is the most cost effective method.

Motor Freight requires a signature for delivery, and most times, the freight company will call in advance to schedule a time to deliver. Dates given on Freight Carrier's tracking web site are an estimated delivery date, not a guarantee of the date of delivery. A specific delivery date will be set up when they contact you. Deliveries are scheduled during M-F, holidays excluded.

Motor Freight delivery is delivered "curbside" which is only to the front of the building. This does not include bringing items into the residence or up to an apartment in a multiple floor building, or up stairs if the front door of the building is up multiple steps. In some cases you will be asked to assist in getting items off the truck. If you are unable to help with lifting heavy items, make sure you have someone available to help at the time of delivery. If you have questions about delivery of your items, please contact us before ordering. Some carriers offer inside delivery or lift-gate assistance for an extra fee. This fee is the customers responsibility and will be added to your order total. There is also the option of terminal pick-up if that is more convenient. Please note: Most motor carriers require that you take delivery of the order within 48 hours (2 business days) from the date it arrives at their local terminal. Holding deliveries beyond 48 hours may result in the carrier charging you for storage. These charges are set by the carrier and are assessed at their discretion. These charges if assesed will be the responsibility of the customer.

Items weighing less than 130 lbs will usually be shipped via UPS, FedEx Ground or DHL/Airborne. Simply fill in your address on the check-out page and the shipping cost will be calculated for you.

P.O. Box: UPS will not deliver to US Postal P.O. Boxes (privately owned are ok).

"Free" or "shipping included" is only valid for orders shipped within the continental U.S.

Sales Tax: All shipments within Texas will be charged 6.75% sales tax.

Payment Methods: Payments accepted in US funds by Visa, Mastercard, Discover and American Express.

We now accept payment by Pay Pal as well. You will get a payment button after you complete your order. Click on that button to bring you directly to Paypal to pay. If we don't show payment right away we will send you an invoice to assist in payment.

Customer Service: If you wish to place a new order, please call us at 631-249-4390. We're open M-F 8:30 am - 5:00 pm CST.

To check on the status of an existing order, or for product questions and other issues, please visit our customer service page.

Returns: The return of any item must be requested within 15 days of receipt. All items being returned must get a return authorization from us. You will be responsible for the round trip freight charges. This includes the actual shipping charges on items that are sold as “freight included” or “free shipping”. The manufacturers also charge a restocking fee for most returns. This fee will also be withheld from you refund. We’re sorry, but we cannot accept returns for items that have been assembled. All items being returned must be in their. Your refund will be issued once the manufacturer has received the returned item. Please email or call if you have questions prior to ordering.

Damaged Furniture: If your item is damaged, please send us an email right away.

If there is damage you will have the option to have us replace parts if it is just minor damage, or send an entire new order if there is severe damage. You are also entitled to a full refund if you do not wish to receive a replacement order.

Whenever there is damage you are not responsible for any additional shipping on your order. We will take care of shipping costs for the replacement shipment. However, if the manufacturer requests that the item be returned, we do ask that you assist in getting the furniture back to the manufacturer. If we do not receive the damaged item back to the warehouse, we will have to charge your credit card for the non-returned item.

Order Cancellation: Orders may be cancelled at any time without penalty prior to shipment. Shipment in this case means the day the item leaves the manufacturer, not the day that you're notified it has shipped. If you wish to cancel your order after it has shipped, you will be responsible for ALL shipping charges, which include roundtrip shipping and any fees the shipper charges to reroute the shipment. Restocking fees may also be charged depending on the manufacturer.

Warranty: All products that offer a manufacturers warranty are valid.

Back Orders: In order to avoid excessive shipping charges, any order that contains an item that is on back order will be shipped complete once the back order item is available. If you wish to have the shipment split up, you will be responsible for the extra shipping charges. I will advise if there will be a delay as soon as possible.

CJ Home and Office cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors.